Payments are made at the time of scheduling through Paypal, our secure online payment processor. Your call connection will come from the Eventful Life Coach office phone (502) 540-8075. Please put this in your contact list. Refunds are provided for unused services only. Example: if you buy a package and only use one session and don't complete the other sessions, we will refund you an amount equivalent to the unused sessions. Time is valuable, therefore, a 24-hr notice is required for all cancellations. All refunds, once confirmed, are issued within 30 days. If you are unable to take the call and need to reschedule, you will need to contact us as soon as possible to reschedule a more convenient time.